Shipping Policy
Our goal is to provide you with the best shipping options no matter where you live. We deliver to hundreds of customers around the world every day and are committed to providing you with the highest level of service.
We work with various artists and manufacturers worldwide. This is the reason for the delivery times below. Remember, this is also why we are able to offer such amazing prices on our products.
Shipping company: 4PX、YunExpress、Wanb Express、UBI
Orders will be processed when payment is accepted.
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SHIPPING AND HANDLING
For special occasions such as (but not only) Valentine's Day, Women's Day, Mother's Day, Father's Day, Independence Day, Halloween and Christmas, the delivery time may be extended by a few days.
| country | general cargo | Battery magnets | Cream powder liquid | |
| Germany | Average time (working days) | 10-13 | 9-12 | 11-14 |
| Austria | Average time (working days) | 11-14 | 10-13 | 12-15 |
| Switzerland | Average time (working days) | 10-13 | 11-13 | 16-19 |
Please note:
1. The above time frame only applies to orders to the above countries using standard shipping methods.
2. Delivery to military regions is currently limited. We apologize for the inconvenience.
3. Most of our orders are processed and shipped within the time frame stated above. However, the period stated above is only a guideline and may vary in individual cases. Some items/orders may require longer shipping and/or delivery times.
4. International Orders: It may take additional days if orders have to go through customs. We have no control over the customs process and apologize for any inconvenience caused by delivery delays.
5. When the order is ready to ship, a tracking link will be sent to your email so you can track your package to your home.
SHIPPING
Free shipping for orders over €40
Processing time: 3-7 days
| Shipping methods | Shipping fee |
| 4PX | €4.99 per order |
| Yun Express | €4.99 per order |
| Wan Express | €4.99 per order |
| UBI | €4.99 per order |
ORDER TRACKING
You will receive a confirmation email with a tracking link so you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you try to track your package and no information is available, it simply means that the carrier has not processed your package yet. Once the package is scanned into the system, tracking events will appear on the tracking page.
If the estimated arrival date is exceeded, please contact us so we can take care of it.
WRONG ADDRESS
Please ensure you provide the correct address at checkout as we will not be held responsible if your order is delivered to an incorrect address.
If you contact the carrier after the order leaves our warehouse and ask them to forward or redirect your package, we will not be responsible if the package is lost, stolen or damaged.
Customer service is our #1 priority and we will do everything we can to take care of you. Thank you for considering lunrandom and if you have any questions, please do not hesitate to contact us: admin@kikimormarket.com.
