Return Policy & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it to us. Please see below for more information about our returns policy.
RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of receiving the product. The product must be in the same condition as you received it and not damaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a return address. After receiving the address, place the item safely in its original packaging and [add your proof of purchase].
In some cases your return is free of charge. If you return an item and the reason for the return was not due to an error by kikimormarket.com, the return shipping cost will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- perishable items
- underwear
- Gift vouchers
- custom made
- digital products
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
If the return is caused by the consumer, the consumer is responsible for the shipping costs. The exact fee should be based on the express company you choose.
If, due to our reasons, the goods received are damaged or incorrect and for this reason the consumer is not obliged to cover the shipping costs.
QUESTIONSIf you have any questions about our returns policy, please contact us at our Support Center.
Please write in Chinese language.
